Privacy Policy
Aura Health & Wellness LLC (“Aura Health & Wellness,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our telehealth and wellness services.
For details about your rights under HIPAA and how we handle your protected health information (PHI), please see our Patient Rights & Policies page.
Information We Collect
We collect personal, medical, and technical information necessary to provide and improve our services:
- Personal information: name, date of birth, address, phone number, email, and other identifiers you provide.
- Health information: medical history, current medications, allergies, and other information shared during your consultation.
- Payment information: billing address, FSA/HSA, or credit/debit card information processed securely through third-party payment systems.
- Technical information: IP address, device, browser, and usage data collected for performance and security.
We do not sell or share your personal information for advertising or marketing purposes.
How We Use Your Information
We use information to:
- Provide and coordinate telehealth and wellness services.
- Communicate about appointments, care plans, or results.
- Process payments and maintain accurate records.
- Improve our website and patient experience.
- Comply with applicable laws and professional standards.
How We Share Information
Information may be shared only as permitted by law:
- With licensed providers involved in your care.
- With pharmacies for prescription fulfillment.
- With HIPAA-compliant vendors, including our electronic health record (Optimantra).
- As required by law, regulation, or public health reporting.
Pharmacy Partners
Aura Health & Wellness does not compound or dispense medications directly. Prescriptions are transmitted to licensed U.S. pharmacies for patient-specific fulfillment.
Beaker Pharmacy
820 W. Sandy Lake Rd, Suite 100, Coppell, TX 75019
📞 (469) 341-0225
Pharmacist-in-Charge: Stacey Castro, PharmD
Southend Pharmacy
1520 South Blvd, Suite 110, Charlotte, NC 28203
📞 (980) 859-3616
Aura Health & Wellness has no ownership or financial relationships with these pharmacies beyond prescription services.
Telehealth Privacy
All telehealth visits are conducted through a secure, HIPAA-compliant platform using synchronous audio-video technology. When clinically appropriate and permitted by state law, synchronous audio-only visits may be used.
You must review and sign a telehealth consent form before your first visit.
Data Security
We implement encryption, secure servers, and role-based access controls to protect your data. If a breach occurs that affects your information, you will be notified as required by law.
Cookies & Analytics
We use limited cookies to enhance usability and measure website traffic. You can disable cookies in your browser settings. We do not use tracking or advertising cookies without consent.
Your Privacy Rights
Patients have rights under HIPAA and state privacy laws. To learn more or exercise these rights, please see our Patient Rights & Policies page.
Contact Us
Vaquinda Motley, DNP, APRN, FNP-BC
Privacy Officer | Aura Health & Wellness
📧 privacy@aurahealthwell.com
📞 (804) 482-0897
You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights. We will not retaliate against anyone for filing a complaint.
Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date listed above.